Complaint Registration Process for BISP Payment Deductors

Struggling with incomplete BISP payments? Don’t worry, you can now lodge complaints against BISP Payment Deductors to get your deducted amount refunded promptly. Here’s how you can register complaints and ensure you receive your full entitlement.

How to Register Complaints

Whenever you receive a money transfer message from 8171 and find that the payment you receive is less than expected, it indicates a deduction. In such cases, follow these steps to file a complaint:

1. Visit your nearest BISP Grievance Office.
2. Request a BISP Grievance Form from the representative.
3. Fill in the form with your name, mobile number, and deductor’s name.
4. Submit the completed form at the BISP Grievance Office for review.

Once your complaint is received, a BISP officer will investigate, taking immediate action if the complaint is valid. Within 72 hours, your complaint will be addressed, and the deducted amount will be reimbursed to your account.

Filing Complaints via Helpline

If you are unable to avail your full BISP payment, you can also lodge a complaint through a call by following these steps:

1. Dial the BISP helpline number from your mobile or landline.
2. Verify the dialed number for correctness.
3. Register your complaint with the representative.

The representative will record and investigate your complaint promptly. If valid, necessary actions will be taken, and the deducted amount will be refunded within hours.

Utilizing WhatsApp for Complaint Registration

BISP offers WhatsApp numbers for easy complaint registration and feedback submission. Here’s how you can use WhatsApp to address payment deduction issues:

1. Save the relevant WhatsApp number for your province.
2. Submit your complaint via voice call or voice note.

Upon investigation, if your complaint is justified, swift actions will be taken to resolve the issue, ensuring a quick refund of any deductions made.

Engage in BISP Live E-Kachehri

Join the BISP Facebook Live E-Kachehri sessions, specially designed to address and resolve beneficiary problems directly. Here’s how you can participate:

1. Stay updated on the schedule posted on the official BISP Facebook page.
2. Participate in the live session dedicated to your province.

Take advantage of this interactive platform to voice your concerns and witness swift solutions to your BISP-related issues.

Looking to learn more? Visit BISP’s official website for additional information.