Effective Steps to Address BISP Benefit Deduction Complaints

Procedure for Filing a Complaint Regarding Deduction

If you suspect that your benefits from the Benazir Income Support Program (BISP) have been unjustly reduced, you have the right to file a complaint. Follow these steps for guidance:

Necessary Information

• Your BISP beneficiary ID or CNIC number
• Details of the deduction, including the deducted amount, date, and transaction reference numbers
• Copies of relevant documents like SMS notifications, bank statements, or receipts

Contact BISP Helpline

Begin by reaching out to the BISP helpline at 0800-26477. Provide your ID details and explain your concern. A customer service rep will log your complaint and issue a reference number for tracking.

Visit a BISP Office (If Required)

If the helpline doesn’t resolve your issue or you prefer face-to-face assistance, visit the nearest BISP office. Locate it using the official BISP website or helpline guidance. Take all necessary documents for support in filing a formal complaint.

Use the BISP Complaint Portal

Alternatively, utilize the BISP Complaint Portal online. Visit the official website, access the complaint section, input your details, describe the problem, and upload relevant files. Submit your complaint and receive a tracking number.

Follow Up on Your Complaint

Track your complaint using the provided reference number. BISP typically resolves complaints within a timeframe. If not resolved to your satisfaction, escalate the matter within BISP or seek legal advice.

Conclusion

Filing a complaint about reduced BISP benefits is a simple process that commences with contacting the BISP helpline. By adhering to the steps outlined above, you ensure your complaint is duly acknowledged and resolved. Maintain records of all interactions and check regularly for updates to ensure a satisfactory resolution.