Live E-Katcheri by Chairperson BISP to Resolve Beneficiaries’ Concerns
In a proactive move to directly engage with Benazir Income Support Programme (BISP) beneficiaries, Chairperson Senator Rubina Khalid conducted a live e-katcheri session on September 9, 2024, at the BISP headquarters in Islamabad. The session aimed to address concerns raised by participants and provide immediate solutions through interactions on BISP’s official Facebook account.
Event Summary:
- Event: Live E-Katcheri session hosted by Chairperson BISP
- Date: September 9, 2024
- Location: BISP Headquarters, Islamabad
- Purpose: Address concerns of BISP beneficiaries
Interactions with Beneficiaries
During the one-hour session, Senator Rubina Khalid engaged with 34 participants from different regions of Pakistan. Beneficiaries raised queries about their enrollment in BISP programs such as Benazir Kafaalat, Taleemi Wazaif, and Nashonuma programs. The primary focus was to resolve issues in real-time and ensure immediate action by BISP officers to address any outstanding complaints or difficulties.
Key Concerns Addressed
Beneficiaries raised key concerns related to:
- Enrollment challenges in BISP programs
- Eligibility criteria for financial support
- Details about monthly stipends and payments for various programs
Senator Rubina Khalid provided detailed responses to each concern, ensuring beneficiaries had a clear understanding of the solutions presented.
Immediate Solutions and Payment Clarity
An important topic discussed was payment delays faced by some beneficiaries. Senator Rubina Khalid clarified that delayed payments are carried over to the next installment, ensuring beneficiaries ultimately receive the full amount. This approach aims to guarantee seamless financial support for all deserving beneficiaries without complications.
Introduction of New Banking Model
The introduction of a new banking model by BISP aims to enhance payment transparency and efficiency. This model ensures dignified and secure payment distribution, reducing delays and preventing payment discrepancies. Through this modernized approach, beneficiaries can conveniently access their funds, aligning with BISP’s commitment to improve operational effectiveness.
Real-Time Issue Resolution
Senator Rubina Khalid assured beneficiaries that all issues raised during the session would be promptly addressed. Through the live E-Katcheri platform, immediate instructions were given to BISP staff to resolve participant concerns efficiently. This real-time interaction instilled trust among beneficiaries, assuring them of timely issue resolution.
In Conclusion
The live E-Katcheri session chaired by Senator Rubina Khalid marked a significant milestone in enhancing communication between BISP and its beneficiaries. This direct engagement platform allowed beneficiaries to voice concerns and receive timely solutions. The implementation of a new banking model to streamline payments underscores BISP’s dedication to supporting vulnerable segments of society.
FAQs
What is an E-Katcheri?
An E-Katcheri is an online interactive session where officials directly engage with the public to address their concerns, as demonstrated by Senator Rubina Khalid for BISP beneficiaries.
What topics were discussed in the live session?
Enrollment issues, eligibility criteria, and payment delays were among the key topics covered during the live session.
What happens if a beneficiary does not receive their stipend on time?
Delayed payments are accumulated and added to the following installment, ensuring beneficiaries receive the full amount in due course.
How does BISP’s new banking model benefit beneficiaries?
The new banking model enhances payment transparency and security, guaranteeing prompt and accurate stipend distributions to beneficiaries.
